Votes
1
Product:
Cloud Animator
Version:
1.2
Status:
Not Reproducible
Issue 5566
Download video
I have the the same iss as Issue 4026. I can't download the Video. Not in Chrome, not in Edge, nor in Internet Explorer. I tried everything. Also stopped all security settings. But nothing helps.

This is what I see:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access denied</Message>
</Error>

I had the same problem with my last Project. And to be honest: I'm really upset about that. I pay for the advanced plan to get all possibilities and I can't download a simple Video from my project.

Today I wasted 3 hours with trying to manage it.

I Think it's time that reallusion is going to improve those issues.

Please tell me soon what to do. Thank you.
OS: Windows 10
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Submitted byyasmin.birk@businessknigge.net
1
COMMENTS (2)
pikachu17997
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Feedback Tracker Admin
Thank you for your feedback.

We are sorry for your inconvenience.
Would you please give your Cloud Animator account, and the problematic project ID? It will make us more quickly to figure out the problems.
The project ID is the share link as the attachment image.

Reallusion.
Attachment:
  • 2018-08-21_153113.jpg
1
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