CC v3.3 cannot open any files

Votes
0

Product:
Character Creator 3

Version:
3.3

Status:
Closed

Issue 7667

CC v3.3 cannot open any files

Just yesterday morning I saved several models made in CC3 and today morning I am not able to open them (neither the ones from yesterday nor the ones from months ago; CC3 does not let me open any file). When I try to open a file, the loading screen appears with the typical "please wait" but it never goes beyond 0% load time.
How could this have happened from one day to the next? Is it because of an update?
I can't open any files from the "Smart Gallery" either, so it's not a problem with my files.

OS: Windows 10

4
1617

Bug Pipeline (Export/Import)

Submitted byart_tijerin 2021/02/24 08:38:04

COMMENTS (4)

art_tijerin 2021/02/24 18:55:34

Hello,

Thank you very much for your quick reply, indeed all the problems have been solved with your solution.

Thank you very much,
José Tijerín

Feedback Tracker Admin 2021/02/24 12:08:45

Hi art_tijerin,

I got your system info from Miranda.
Please launch your Reallusion Hub, and go to Settings, then uncheck the checkbox call : "Use default install path while installing"
After this, you can reinstall CC again, it'll pop up a dlg wants you to set the install path.
Please do not set Template or Custom install path to following paths
- C:\Program Files
- C:\Program Files (x86)
- C:\Windows
It may cause multiple issue.
Hope this answer will help!

Calvin
Reallusion.

Feedback Tracker Admin 2021/02/24 10:00:38

Hi art_tijerin,

Thanks for your feedback!
My colleague Miranda already asked you to provide your project to us.
Please check your email inbox.

Also, please follow this instruction to get your system information.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet
Thanks for your help!

Calvin
Reallusion.

art_tijerin 2021/02/24 08:57:27

When I try to reinstall the programme in the hope of solving the problem, I get an error message that prevents me from reinstalling the programme, what can I do?

Attachment:

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