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WidgetMe FAQ
 

We strive to provide you with the most complete and up-to-date product information. The followings are the frequently asked questions from our users to technical support staff.

If you cannot find the answer you are looking for, please complete the customer support form, and we will handle your inquiries as soon as possible.

Note: To help us solve your problem quickly, please state your question as specific as possible.

 
 
1. How is the number calculated in the "total views"?
 

One view” is counted when a widget has been viewed on the published web page and completely downloaded. For example, after you published a widget to a web page, the web page was viewed 10 times and 4 of the users left the page before the widget was completed downloaded. Thus the widget was counted 6 streams in total views.

2. Can I publish a widget to more than one site?
 

Sure. You have two methods to publish one widget to more than one site:
1. Go to “the Manage Widgets” page. Select the widget you want to publish and click “"Publish and Share". By doing so, the widget will be exactly the same on all the web pages. If you replace the widget, the widget on all the web pages will be updated.
2. If you want the widgets to look the same but manage them separately, you can go to the "Update or Publish"” page. Select the widget you want to publish and click the“Upload” button. By doing so, the new widget will be uploaded and you can see two widgets in your“Manage Widgets” page. * Note: you can also change the "Project Name"” from the Edit” page to give each widget a unique name so that you can easily manage widgets on different web pages.

3. What are the differences between the File Name and Project Name?
 

A File Name refers to the name of the file saved on your computer, and a Project Name can be used to manage your published widgets. For example, you have created a banner and want to track its performance on different web sites. You can simply create one file (e.g. banner.wgf) and use different project names to distinguish the places you publish (e.g.  Yahoo banner, Google banner, etc).

4. What is "iWidget Video"?
  iWidget video is a video format from Reallusion products (iClone 3.1 and the next version of CrazyTalk). You can export a video clip with a transparent background from Reallusion products and then import it to your widget. If you do not have iClone 3.1, please download it here.

5. What media format does WidgetMe support?
 

* Audio: .mp3 (You can find some applications from the internet to convert your audio files into the mp3 format, such as Free Mp3 Wma Converter
* Video: .flv (You can find some applications from the internet to convert your video files into the flv format, such as AFree Converter, .iwidget (Reallusion widget video)
* Image: .gif (animated .gif is not supported), .jpg, .png
* Flash: .swf

6. Why the upload never finishes?
 

Most likely, you are uploading through a proxy.
Please change the Internet Explore setting to "direct connect" and try again.

7. Why is the insert Yahoo! Map button disabled?
 

Current version of WidgetMe can only import Yahoo! Map once for each project. This issue will be solved in the next version.

8. Where can I find the content downloaded from "Get more content?"
 

Templates are stored in:
  "C:\\Program Files\Reallusion\WidgetMe\Template". (XP)
  "C:\\Program Files\Reallusion\WidgetMe\Template" (Vista)
Custom templates are stored in:
  "C:\\Documents and Settings\All Users\Documents\Reallusion\Custom\WidgetMe Custom" (XP)
  "C:\\Users\Public\Documents\Reallusion\Custom\WidgetMe Custom" (Vista)
Downloaded content are stored in:
  "C:\\Documents and Settings\All Users\Documents\Reallusion\Shared Custom\WidgetMe" (XP)
  "C:\\Users\Public\Documents\Reallusion\Shared Custom\WidgetMe" (Vista)

9. When I import a flash (*swf) file into WidgetMe its proportion does not align well when I resize the flash. Why?
 

.swf files may have animations that WidgetMe cannot control. To make sure your flash file can play correctly in WidgetMe, please follow the steps:
1. In Flash, place an invisible rectangle to let Flash recognize the project boundary.
2. Try not to use effects such as fade in/out or mouse detection outside of the boundary.

10. Why is the .swf file playback speed different from being played in Flash?
 

You can change the “frame rate” setting either in Flash or WidgetMe to keep the playback speed normal. For example, if your .swf is using 30” frame rate, you can change the default widget frame rate from“12” to “30”.

11. WidgetMe cannot run after installation.
 

You need to have Adobe Flash Player 9.0.115.0 or later installed with Internet Explorer 6.0 or later. If you are not sure, please use Internet Explorer to visit this page and follow the introduction to upgrade your flash player for Internet Explorer.