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Please take a look through our FAQ, If you can not find the answer you are looking for, please complete the customer support form or email us at the following address support@reallusion.com.

Downloading & Installation
1) During installation I am asked for a product serial number, I don't have one !
2) During installation "error: RPC.STUB incompatible, install will now terminate"
3) Do I need to download again after purchasing ?

Authoring
4) What types of file formats are supported ?
5) What options are there for viewing presentations I have created ?
6) Can I use my own photo as a talking character in the slideshow ?

Exporting
7) Does the target PC require any supporting files ?
8) When exporting to HTML the pop-up window still appears ?
9) Exporting HTML works on my Desktop, but the screen is blank after FTPing to my website ?


Downloading & Installation

1) During installation I am asked for a product serial number, I don't have one
You do not require a product serial number to run the trial version of our software. When installing any Reallusion products if you enter the words 'trial version' as the serial number and the software will install with some features restricted. If you wish to later upgrade and un-lock any restricted features you simply are required to enter a valid product serial number which you will receive if you purchase via our online store. You can visit our online store at: http://www.reallusion.com/purchase.asp

In short, simply type 'trial version' for your product serial number.

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2) During installation "error: RPC.STUB incompatible, install will now terminate"
This appears to be a common problem caused by Microsoft releasing a new dll that is not compatible with Win98. Some developers have made an installer which includes this dll, thereby destroying your system. Here is a fix:

Download: http://download.microsoft.com/download/msninvestor/Patch/1.0/WIN98/EN-US/mcrepair.EXE

Then run it, and when it prompts you to overwrite newer files, make sure you click YES for each file (not "No" or "No to all"). This will replace all of the 3.50 DLLs from XP with older versions compatible with Windows 98 (2.40.4515).

This patch works for Win98 users.

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3) Do I need to download again after purchasing
After purchasing TalkingSlide you do not need to download the version from the online store. If you already are running TalkingSlide in Trial mode you can visit the online activation page:
http://activation.reallusion.com/talkingslidese/setup.htm

This will then run TalkingSlide in standard mode with all the functions enabled.

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Authoring

4) What types of file formats are supported
The following file formats can be inserted as multimedia in your slides:

Image File Formats
JPG: JPEG JFIF
GIF: Compuserve Graphics Interchange Format
BMP: Windows Bitmap

Media File Formats
SWF: Macromedia Flash
WMV: Windows Media Video
RM: Real Media Format

Microsoft PowerPoint
Microsoft PowerPoint presentations can be exported in GIF or JPG format allowing you to import into TalkingSlide

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5) What options are there for viewing slideshows I have created
Your slideshows can be viewed locally from your own PC or the files can be uploaded to your website to share with your friends. An export to CD option is available which prepares the files so you can copy & distribute the files on a CD.

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6) Can I use my own photo as a talking character in the slideshow
Yes, using CrazyTalk v3.5, you can create talking photos from your own photo collection. The CrazyTalk product should be purchased seperately.
At this moment, CrazyTalk4.5 is not compatible with TalkingSlide 1.1.

For more info visit: http://www.reallusion.com/crazytalk

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Exporting

7) Does the target PC require any supporting files
If viewing locally or using the export to CD option the viewer does not require to install any additional files to view your slideshow.

When publishing to the Internet a viewer will be required to install a small plug-in used to animate the talking character. This is only required the first time they view a slideshow.

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8) When exporting to HTML the pop-up window still appears
When exporting HTML files a license ID is added within the script, if this license ID is not present or does not match the domain URL where the page is loaded from then the pop-up window will appear.

The ID is based on the domain where the HTML page will be hosted. You can enter the domain url in the advanced settings found in the save dialog box during the export process.

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9) Exporting HTML works on my Desktop, but the screen is blank after FTPing to my website
The most likely problem is the data files (.TPS & .TJM) are not present on your web site, either you have not uploaded these to your web site of they are in the incorrect directory. TalkingSlide uses 2 data files during playback these are a .TJM Talking Image file (your character) and a .TPS Talking Message file (your speech).

When you created your HTML page copies of these 2 files would have been saved in the same directory as the generated HTML file.

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<font color="#CCCCCC" face="Arial, Helvetica, sans-serif" size="2"> <p><CrazyTalk is an innovative and easy-to-use software tool for creating animated talking messages from any still digital image or digital photo. Images are brought to life by morphing and appearing to lip-synch with recordings of your own voice, imported audio files or text messages. Messages can be sent as animated greetings cards, instant talking messages, sent as talking email or as an interactive web assitant or virtual host></p> <a class="link_ts" href="http://www.reallusion.com/crazytalk/ct_gallery.asp"><View our Talking Image Gallery></a> <a class="link_ts" href="http://www.reallusion.com/crazytalk/download.asp"><Download free trial of CrazyTalk Home Edition or CrazyTalk Web Edition></a><br> <a class="link_ts" href="http://www.reallusion.com/crazytalk/ct_features.asp"><View the CrazyTalk features which help to make your images talk by morphing and lip-syncing></a><br> <a class="link_ts" href="http://www.reallusion.com/crazytalk/ct_showcase.asp"><View the CrazyTalk Showcase which shows examples of how CrazyTalk can be used as an interactive host on your web site></a> <p><CrazyTalk Web Edition has all the features of the Home Edition with the addition of being able to create interactive talking content for your web site. Talking messages can be exported using .wmv & .rm streaming media formats which can be directly published on your website or imported into tools like FlashMX. For truly interactive content the ActiveX web player can be controlled by JavaScript giving you the ability to react to user driven events.> </p> </font>