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Download - FAQ

We strive to provide you with the most complete and upto date product information. These pages are created from the users questions our technical support staff are most commonly asked.

If you can not find the answer you are looking for, please complete the customer support form for product or transaction related questions.

FAQ
1) Why can't I download the program?
2) Why does the download stop with a "time out" message?
3) How can I re-download the program if I lost the installer?

Downloading Software
1) Why can't I download the program?

For any download issue, we suggest you set your internet security settings to the default "medium" and try again. If you have any security program (such as firewall, antivirus, fishing filter, toolbar's blocker, rounter...etc) installed in your system which may block the download, please turn it off temporarily until the program is downloaded and installed.

2) Why does the download stop with a "time out" message?

For this download issue, it may be caused by any of the following reasons:
1) The network stability
2) Using Wireless
3) Bandwidth
4) Server busy...etc

We suggest that you can use a Continue Transfer Software (such as Flashget, GetRight...etc) to download the program. It can increase the download speed and stability.

3) How can I re-download the program if I lost the installer?

You can login your member to re-download the program.

Member Login: http://www.reallusion.com/member/program/memberreg.asp

If you do not have a Reallusion member, please follow the illustration at below page to become Reallusion premium member. Then you can re-download your program.

How to become a premium member? http://www.reallusion.com/registration_faq_premium2.asp

 




 

 

 

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