We strive to provide you with the most complete and upto
date product information. These pages are created from the users questions
our technical support staff are most commonly asked.
If you can not find the answer you are looking for, please
complete the customer
support form for product related questions or email us at
the following address esales@reallusion.com
for online sales related questions.
1) Why can't I download the program?
For any download issue, we suggest you set your internet security settings to the default "medium" and try again. If you have any security program (such as firewall, antivirus, fishing filter, toolbar's blocker, rounter...etc) installed in your system which may block the download, please turn it off temporarily until the program is downloaded and installed.
2) Why does the download stop with a "time out" message?
For this download issue, it may be caused by any of the following reasons:
1) The network stability
2) Using Wireless
3) Bandwidth
4) Server busy...etc
We suggest that you can use a Continue Transfer Software (such as Flashget, GetRight...etc) to download the program. It can increase the download speed and stability.
3) How can I re-download the program if I lost the installer?
You can login your member to re-download the program.
If you do not have a Reallusion member, please follow the illustration at below page to become Reallusion premium member. Then you can re-download your program.
