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Purchase - FAQ

We strive to provide you with the most complete and upto date product information. These pages are created from the users questions our technical support staff are most commonly asked.

If you can not find the answer you are looking for, please complete the customer support form for product related questions or email us at the following address esales@reallusion.com for online sales related questions

Order & Upgrade

• What is the language selection in my shopping cart?

In your shopping cart page, you can select your preferred language for the web page display. Please be advised this setting is NOT for the product language version you prefer to purchase.




• Do you have any discount for upgrade purchase?

Yes we do. Please visit our upgrade page to see if there is any upgrade patch for free download.
CrazyTalk: http://www.reallusion.com/crazytalk/ct_upgrade.asp
iClone: http://www.reallusion.com/iclone/ic_upgrade.asp
FaceFilter: http://www.reallusion.com/facefilter/ffs_upgrade.asp

For a paid upgrade, you need to login your member account to see the special upgrade offer for your product. Please be advised that you need to first register your product in your member account.


Payment & Delivery

• Why has my credit card been rejected?

We regret that your credit card has not been accepted by Element 5, our payment gateway. Please contact Element 5 Support directly for further details.

Here is Element5's contact info.

- Customer Service USA
  Email: support@us.element5.com
  Phone: +1 952 646-5022 (for calls from outside the U.S.) or
    +1 800 406 4966 (for calls from inside the U.S.)

- Customer Service Europe
  Email: support-eng@element5.com (for English language)
    support-fre@element5.com (for French language)
    support-ger@element5.com (for German language)
    support-ita@element5.com (for Italian language)
    support-por@element5.com (for Portuguese language)
    support-spa@element5.com (for Spanish language)
  Phone: +49 221 31088-30

• When will I receive my product?

For download version, you will receive the product information by email after the payment transaction is completed.

For box version (including the backup CD), the product will be sent to your address within 14 working days.

If you have any more questions about the delivery, you can directly contact Element 5 payment gateway.

Here is Element5's contact info.

- Customer Service USA
  Email: support@us.element5.com
  Phone: +1 952 646-5022 (for calls from outside the U.S.) or
    +1 800 406 4966 (for calls from inside the U.S.)

- Customer Service Europe
  Email: support-eng@element5.com (for English language)
    support-fre@element5.com (for French language)
    support-ger@element5.com (for German language)
    support-ita@element5.com (for Italian language)
    support-por@element5.com (for Portuguese language)
    support-spa@element5.com (for Spanish language)
  Phone: +49 221 31088-30


• How do I know the shipping cost?

When you order a box version, the shipping costs will be shown under your shopping cart. Click [Display shipping costs] to check the cost.



My account - Reallusion's Member
• Why do I need to have a member account to purchase?

In order to allow users to check their online order record, you need to have a Reallusion member account to place an order. The system will record your purchase in your member account, and it will also auto-register your product.

 

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