1) How do I set the Temp file?

The temp folder is a folder for temporary files which created by iClone during operation. You can define where temporary files are saved in the preferences settings. This feature allows you to set the temp file on a separate partition, drive or folder.

Click the Preferences button to display the preferences dialog box.

Click the Choose... button in the Temp Folder option and browse to a folder to use as the temp folder.

Click the OK button when finished.

Make sure the temp folder has sufficient HD space and you have the right to access it especially you are using iClone to produce high resolution Videos.

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2) There are no changes after I load the image in Reflection or Opacity.

Please go to "Preference" and verify that you have active pixel shader.

Your graphics do not support shader 1.0, we suggest that you add a graphics card which supports DirectX 8.1 and shader1.0.

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3) How can I hide the grid on the floor?

Un-check it in the preference tab.

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1) When I open 1.0 project, I find it's different from iClone 1.5.

Some of camera effects have been enhanced in iClone 1.5, so you can assign new camera effects such as circle and save it again.

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2) All the particles in the templates turn out to be larger than they used to be, what's wrong?

Because the templates are created by or embedded in iClone beta version. This can happens to the Beta Effect Pack, too. It is strongly recommended for you to use the latest effect templates instead of the beta ones to have correct result.

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3) I installed iClone 2 on the system where iClone 1.X are installed already. But the VNS motion files I created fail to work correctly in iClone 1.X and Motion Editor 1.X.

When you use Motion Editor 2 to create motion files, the data structure is changed and differing from the ones created by 1.X. They can confuse the programs including iClone 1.X and Motion Editor 1.X. In iClone 1.X, you may find that the thumbnails of them display incorrectly or even fail to be generated in Motion Editor 1.X template libraries.

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4) iClone Screensaver doesn't support iClone 1.5 projects.

iClone Screensaver only supports iClone 1.0 projects, but doesn't support iClone 1.5 projects now.

If you want to use iClone screensaver , please load the iClone 1.0 project or you will not see it in screensaver.

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1) May I change the default project to my custom project?

Sure. You can follow the steps below to do this setting.

1) Go to "Project"
2) Apply a project which you want to be the default project
3) Go to "Modify", and click "Set Default"

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1) How can I add multi-characters?

Press these 2 keys: Ctrl and F7 at the same time.

When you're making the project, you can also press Ctrl + F7 to switch between characters for further setting.

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2) How can I delete all the characters?

You can go to "Character" > "Template", then select "0_Man" directly.

Or you can press "Ctrl" and "F7" at the same time to choose the current character, then click "Delete" or check the "Temporarily Hide Character".

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3) How can I paint an iClone character's outfit?

Please assign a image edit software in preference then you can go to modify tab and launch image edit software in upper or lower page.

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1) The face of avatar gets deformed after user fits a new face onto the character. And it looks different from thumbnail.

Please update your graphics card driver.

Some of Integrated graphics card doesn't support DirectX 8.1 and shader1.0. We suggest you add a graphics card that supports DirectX 8.1 and shader1.0.

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2) During the fitting process, I find that the cursor continually flickers.

Ignore the flickering cursor and continue to the next step.

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3) When I open a photo for fitting, iClone crashes.

Make sure the photo is not over 6 million pixels. You can reduce the size using image editor software.

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1) Why can't my character show facial animation?

If the user cannot see the facial animation after the wave file is removed, please try to import or apply the wave file again because facial animation of iClone character will work synchronously with the voice or background music.

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2) How can I introduce facial animation to an iClone character?

Please record your voice or import *.wav file; then you can apply emotive to character.

You can apply CTS file or edit facial animation by yourself. (Please purchase Crazy Talk 4.01 or above versions).

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3) Why can't an iClone character blink?

Please record or import a wav file in Facial Animation page first, then you can apply blink type in eyes page.

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4) Special characters speak while the Facial Animation is disabled.

If you first apply a script to an avatar and then change the avatar to special characters such as Dummy or Sack, the script remains while the Facial Animation page is disabled. If you want to remove the script, please change the character back to normal one to enable the Facial Animation page.

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5) iClone can't record voice: When I switch on the record tab, iClone crashes.

Please make sure you have set up the sound card and driver.

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1) I've purchased and installed the Hand Gesture add-on pack in my iClone. How can I use these new hand gestures for a character?

Take the following steps to call out your hand gestures:

1) Make sure you have iClone Studio version. The Standard version doesn't support the timeline function.
2) Open the timeline in iClone.
3) Click the track list, then check "Left hand" and "Right hand".
4) Right-click on timeline of Right/Left hand. "Gesture Library" window should open with your purchased gestures.

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1) When I launch CrazyTalk in the Facial Animation page, it seems I can't save any audio?

Please check your CrazyTalk version is above 4.51 and Make sure you have a sound card installed and have the latest driver.

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2) I can't launch CrazyTalk from iClone?

iClone support CrazyTalk 4.01 or above versions. Please check your version and consider upgrading to the latest CrazyTalk.

To upgrade to the latest version, please visit CrazyTalk upgrade page: http://www.reallusion.com/crazytalk/ct_upgrade.asp

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1) When I delete all of keys in Timeline track, I can't see the character.

Please click "Home" button in 3D windows, then iClone will add a new key in camera track.

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2) Timeline Track is taking up too much space on my display, what can I do?

You can uncheck track in Timeline tool bar. If you use 1024X768 display mode, iClone can show 21 tracks at most.

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3) There is an overlay between 3D window above and below when Timeline Panel drags cross the 3D window.

Please update Graphics card driver.

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4) When I want to adjust the character's position via timeline keys and modify page, it doesn't reflect on the 3D viewport nor the export result. What shall I do?

When you open the timeline window and set keys in which the position and scale are adjusted, it is highly recommended that the motion speed shall not be changed. It sometimes mess up the data of the keys so that you can not see the correct behavior of the position and size settings.

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1) When I switch between templates or folders in the file manager of the Motion Editor, it crashes instantly.

If you have many motion templates, please wait for a while until Motion Editor loads the files completely. After that you can start to access the folders or the templates (Studio version).

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2) Can I customize Profile in BVH converter 1.5v?

Yes , you can customize Profile in BVH converter 1.5v.

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3) When I use the motion editor to combine poses/motions, the avatar moves in slow motion to adjust to the next pose on the timeline. In other words, if the timeline has a pose at the start followed by a 5 second pause (no motion/pose between the first pose/motion and the start of the next pose/motion) before the next pose/motion, the avatar starts to move in slow motion during these 5 seconds into the next pose/motion. How do I get the avatar to just wait 5 seconds between the next pose/motion before changing into the next pose/motion in realtime?

Just copy the 1st key to frame 300 (5 second). If there is no key between pose A and pose B, the poses of in-between frames will be results of interpolation of A & B.

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1) Why can't I see 2D background in file manager?

With Windows 98 OS, Some display cards don't display properly, please update to the latest display card driver, and we suggest you select a display card that supports DirectX 8.1.

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2) When I build my scene with a lot of props, iClone seems lag with poor performanc.

If you merge too many props in your project, the performance of your PC may be poor and over-loaded. In this situation, iClone will detect it and pop up a warning message. When you see this message, we suggest that you delete some unnecessary props and don't apply diffuse texture.

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3) All 2D backgrounds do not show in iClone.

It is a known issue with Nvidia TNT2 M64 with driver v66.93. If you are using Nvidia TNT2 M64, please try any other version of the driver. If you aren't, please report the problem to our Tech Support and we will look into it.

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1) Will the linkage be kept in a newly-created merged prop?

No, the linkage will be no more existing and the newly-created merged prop will link to the scene root.

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2) Can the merged props be separated after they're merged?

No, they cannot at this release.

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1) When I use lock camera, I can't see character in 3D window.

The lock camera feature in iClone means linking camera to the character.

You can switch still camera and click home button in 3D window, the character will reset to center.

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2) Why does Camera track add strange key?

Please make sure your focus is in Timeline, you can click Timeline then add key in camera track.

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3) How do I modify a camera motion or join multiple camera motions with my own projects? I have tried the motion editor and the camera timeline in the main interface.

Only 1 camera is allowed in iClone. However, you can set camera keys along the timeline one right next to the other in different positions to make the "Cut" transition which usually done by multiple camera switching.

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4) I am unable to focus the camera on the avatar as the camera completes a preset motion path. The camera moves along it's path but the avatar is not centered in the picture.

"Lock to character" option will keep the character in place but disable the camera movement. If you want the camera to move around and still keep focusing on the avatar, you have to adjust the camera key by key. Since the camera movement template is made to focus on a specific spot, if your avatar doesn't move too much, you may only have to use the "Camera Movement Offset" to move the focus spot to where the avatar stands.

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5) When you delete all keys on camera track of timeline, characters or scene seem disappear in 3D view.

Please add one new key or click home button on camera control bar. Then you can see your characters and scene re-appear in 3D viewer.

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6) If I open my iClone 1.0 project in iClone 2, the movement of camera looks different as being opened in iClone 1.0.

Because iClone uses new camera data, you will get different camera results between iClone 1.0 and 2. Try to tune the camera movement in the new iClone for the desiring results.

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7) Why do my camera or lighting position jump to the original location after I reload the project?

Camera and lighting setting will not be saved in Still camera or Still light situation in the Animation Setting of Camera or Light Modify tab. Please change the parameter to Animated Camera or Animated Light and add keys on the relative tracks of timeline. Save the project and you will see the same results when you reload the project next time.

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8) The mask of the Targa image (32 bits) offsets seriously, what shall I do?

Camera and lighting setting will not be saved in Still camera or Still light situation in the Animation Setting of Camera or Light Modify tab. Please change the parameter to Animated Camera or Animated Light and add keys on the relative tracks of timeline. Save the project and you will see the same results when you reload the project next time.

It is caused by your display card driver. When the card driver provides "Anti-aliasing settings" and the Application-controlled is checked but the value is not set to "off" by default, exporting 32-bit Targa files can have this mask offset problem. Please check off the Application-controlled box and minimize the value manually.

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9) No matter how hard I try to change the angle of the camera, the four frames I added in the MMS export page don't display the corresponding views I want.

It is because that you set your camera to Animated Camera but the Edit Key box is not checked. Please switch the camera mode to Still or check on the Edit Key box of the Animated Camera to solve this problem.

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1) I can not see the particle effect when after it is linked to other objects.

Please make sure the position of the particle is set to (0, 0, 0) before you link it to other objects in the project. If the position attributes are not set correctly, this situation can happen all the time.

The particle templates in iClone, in this issue, are divided into two categories. One is with the position set to specific position, especially the ones in the Environment gallery, the other is with the position set to (0, 0, 0), which can eliminate this odd result.

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2) The position of the particle does not seem to be correct after I link it to other objects.

It is because iClone applies Relative linking method. Once you link the particle to an object, such as a node of an avatar, the position and the direction are both effected by the position and direction of the node. You can playback the whole project and adjust these two attributes to get the adequate result.

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1) Can iClone do the two-side effect?

Yes, you can turn the opacity map to lower than 255 in 3D Studio Max and export it. Then iClone will appear with two-side effect.

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1) Is there any Hot Key that we can use in iClone?

The followings are some of the usual Hot Keys you can use in iClone.

Hot Keys		Function
A, S, D, F, G, H, J		Camera Angle
F9		Preview
F11		Full screen
Ctrl + F7		Add character, rename character, or delete character
Ctrl + F1		Toggle between pixel shader and quick shader
Ctrl + F		Show frame rate and shader status
Ctrl + G		Show floor grid
Additional - New Hot Keys in iClone 2.5. After picking, you can:
Hot Keys		Function
Ctrl +		Turn left
Ctrl +		Turn right
Ctrl +		Move up
Ctrl +		Move down
Alt +		Move left
Alt +		Move right
Alt +		Move backward
Alt +		Move forward
Ctrl/Alt + Shift +		speed up the movement

If you would like to know the entire Hot Key list, you can refer to iClone Manual. Just press "F1" in iClone to call out the iClone Online Help. Then take a look at the item- "Keyboard Shortcuts" below the item-"Tips and Suggestions".

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2) Hotkey does not work?

Please make sure you have Timeline or File Manager as the active windows, you can click this area then use hotkey.

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1) Should the size of the child node be adjusted before or after the node links to the parent?

Please adjust the size before linkage since, after the linkage, the size of the child will be affected along with the transition changes of the parent, which can lead to unexpected result.

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2) What shall I do when I add more characters or props but a warning message pops up?

It must be due to insufficient memory. Please do not add more characters or props to prevent the program from exceptions or crashing.

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3) Why can't I get correct TGA with alpha?

Please check off Force anti-alias in your VGA card preference setting and allow AP control anti-alias.

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4) When I apply a project with music, I can't hear audio from iClone.

A. Please make sure you have sound card
B. Please make sure you have connect Microphone
C. Please update the latest sound card driver

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5) When I merge some props and launch diffuse, only one image is loaded in image editing software.

Some of image edit software will load only one image when it is launched. Please launch diffuse when the image editing software have launched.

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The Y axle in iClone represents depth and Z axle represents height.

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It is possible due to poor connection, please make sure your microphone is correctly connected to your PC.

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Please update your graphics card driver, or rotate it in the 3D Window. The little white square will disappear.

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Please use darker colors; it would be more obvious.

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There is no music editing function in iClone. I'm afraid you need a wave editor to do it.

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There may be a problem with certain display cards. Try minimizing the iCone window and then restoring it.

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When the object is created, the diffuse image can be saved automatically in grayscale instead of RGB format if the color of it is gray. You may change the mode in the image editing software manually so that you can create a real RGB texture for the diffuse of the object.

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