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iClone F.A.Q.

We strive to provide you with the most complete and up-to-date product information. The following are the frequently asked questions from our users to technical support staff.

If you can not find the answer you are looking for, please complete the customer support form for product related questions or email us at the following address esales@reallusion.com for online sales related questions.

Note: To help us solve your problem quickly, please state your question as specific as possible.

Import & Export

1) What is the length for an iClone project?
2) I can't export video file in WMV format.
3) The mpeg 4 music files exported for mobile products seem to play faster when I play it on the PC.
4) My gif file will flicker in the image browser software.
5) iClone stops me from rendering a big file, but I have enough disk space.
6) How can I get better quality results with mobile 3gp or Mpeg output?
7) If I select MMS export, when I switch size I lose the image I selected.
(If I select MMS export, I lose the image I selected when switching size)
8) Why can't I key in custom sizes in RM and MPEG-4 for PC export?.
9) There is an obvious difference between export and estimated file size?
10) When I use gif with transparency on, there are some light gray spots around the image.
11) iClone renders wrong area.
12) The exported WMV files don't playback correctly.
13) My media player crashes when I play back the AVI files exported by iClone. What shall I do?
14) Rendering video takes a very long period of time.


Other

1) How can I backup iClone objects and projects?
2) After I install the other Reallusion product, CrazyTalk for Skype, I can not hear my recording voice in iClone and also no sound if applying CTS.

BACK

Import & Export

1) What is the length for an iClone project?

The length of an iClone animation should be under 5 minutes (18000 frames) for Studio/Standard version.

If you're using the voice function, the length for voice recording is limited under 5 minutes for iClone Studio/Standard, and 30 seconds for Trial version.

For your information, you can use PC microphone to record your voice. iClone will automatically lip-sync the audio with facial animation for your character.

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2) I can't export video file in WMV format.

Please install DirectX 9 and WMEncoder 9 at first from the Microsoft site.

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3) The mpeg 4 music files exported for mobile products seem to play faster when I play it on the PC.

Please use the latest Real player to play it. Otherwise, it will be correct in second times in some player.

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4) My gif file will flicker in the image browser software.

You can drag this gif file to web browser. It's correct in web page. But in some image browser, it looks flicker.

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5) iClone stops me from rendering a big file, but I have enough disk space.

iClone can export video file of 2 GB. If iClone shows the message and stops you from rendering, it is possible that you lack main memory.

Please close other programs and try it again or upgrade your hardware.

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6) How can I get better quality results with mobile 3gp or Mpeg output?

We suggest you use default parameters when you use mobile output. If you want to get a higher quality result, click the advanced tab and select custom. You can raise video or audio bitrate to enhance quality.

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7) If I select MMS export, when I switch size I lose the image I selected.
(If I select MMS export, I lose the image I selected when switching size)


You must select the size first before exporting in MMS format.

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8) Why can't I key in custom sizes in RM and MPEG-4 for PC export?

If you want to export to RM or MPEG-4 for PC file, please key in the size in the multiple of 4; otherwise iClone will re-adjust the size to its closest proportions.

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9) There is an obvious difference between export and estimated file size?

Estimated file size will be influenced by camera and other 3D scene complexity. It is just only for reference.

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10) When I use gif with transparency on, there are some light gray spots around the image.

iClone uses sharp effects in a gif image, so there could be light gray spots around the gif image .
If you want to publish a file on the web, we suggest you can assign the same background color in iClone as your web page.
Then you can resolve this problem.

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11) iClone renders wrong area.

Please uncheck your render area in 3D Window tool.

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12) The exported WMV files don't playback correctly.

It is because of the display card support issue. Please play back the file on another PC with display card of other brands.

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13) My media player crashes when I play back the AVI files exported by iClone. What shall I do?

If you choose the dimension unsupported by the codec, such as MPEG1 codec for the AVI DVD format, your media play crashes. Please make sure that the codec you choose is supported by the file format you want to export.

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14) Rendering video takes a very long period of time.

If you find your PC is overloaded while rendering, try reducing texture size in Preferences.

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Others

1) How can I backup iClone objects and projects?

iClone content are located in two paths. You can simply backup the following two folders -
iClone default content: C:\Program Files\Reallusion\iClone\Template\iClone Template
Custom content: C:\Documents and Settings\All Users\Documents\Reallusion\Custom\iClone Custom

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2) After I install the other Reallusion product, CrazyTalk for Skype, I can not hear my recording voice in iClone and also no sound if applying CTS.

Please log in your windows system as Administrator and change the audio in setting of Crazy talk for Skype to your default audio device.

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