We strive to provide you with the most complete
and up-to-date product information. The following are the frequently
asked questions from our users to technical support staff.
If you can not find the answer you are looking for, please complete
the customer
support form for product related questions or
email us at the following address esales@reallusion.com
for online sales related questions.
Note: To help us solve your problem quickly, please state your question
as specific as possible.
| Preference Setting |
| 1) |
How do I set the Temp file? |
| 2) |
There are no changes after I load the image in Reflection
or Opacity. |
| 3) |
How can I hide the grid on the floor? |
| |
| Version Compatibility |
| 1) |
When I open 1.0 project, I find it's different from iClone
1.5. |
| 2) |
All the particles in the templates turn out to be larger than
they used to be, what's wrong? |
| 3) |
I installed iClone 2 on the system where iClone 1.X are installed
already. But the VNS motion files I created fail to work correctly
in iClone 1.X and Motion Editor 1.X. |
| 4) |
iClone Screensaver doesn't support iClone 1.5 projects. |
| |
| Project |
| 1) |
May I change the default project to my custom project? |
| |
| Character |
| 1) |
How can I add multi-characters? |
| 2) |
How can I delete all the characters? |
| 3) |
How can I paint an iClone character's outfit? |
| |
| Face |
| 1) |
The face of avatar gets deformed after user fits a new face
onto the character. And it looks different from thumbnail. |
| 2) |
During the fitting process, I find that the cursor continually
flickers. |
| 3) |
When I open a photo for fitting, iClone crashes. |
| |
| Facial Animation |
| 1) |
Why can't my character show facial animation? |
| 2) |
How can I introduce facial animation to an iClone character? |
| 3) |
Why can't an iClone character blink? |
| 4) |
Special characters speak while the Facial Animation is disabled. |
| 5) |
iClone can't record voice: When I switch on the record tab,
iClone crashes. |
| |
| Hand |
| 1) |
I've purchased and installed the Hand Gesture add-on pack
in my iClone. How can I use these new hand gestures for a character? |
| |
| CrazyTalk |
| 1) |
When I launch CrazyTalk in the Facial Animation page, it seems
I can't save any audio? |
| 2) |
I can't launch CrazyTalk from iClone? |
| |
| Timeline |
| 1) |
When I delete all of keys in Timeline track, I can't see
the character . |
| 2) |
Timeline Track is taking up too much space on my display,
what can I do? |
| 3) |
There is an overlay between 3D window above and below when
Timeline Panel drags cross the 3D window. |
| 4) |
When I want to adjust the character's position via timeline
keys and modify page, it doesn't reflect on the 3D viewport
nor the export result. What shall I do? |
| |
| Motion Editor |
| 1) |
When I switch between templates or folders in the file manager
of the Motion Editor, it crashes instantly. |
| 2) |
Can I customize Profile in BVH converter 1.5v? |
| 3) |
When I use the motion editor to combine poses/motions, the
avatar moves in slow motion to adjust to the next pose on the
timeline. In other words, if the timeline has a pose at the
start followed by a 5 second pause (no motion/pose between the
first pose/motion and the start of the next pose/motion) before
the next pose/motion, the avatar starts to move in slow motion
during these 5 seconds into the next pose/motion. How do I get
the avatar to just wait 5 seconds between the next pose/motion
before changing into the next pose/motion in realtime? |
| |
| Scene |
| 1) |
Why can't I see 2D background in file manager? |
| 2) |
When I build my scene with a lot of props, iClone seems lag
with poor performanc. |
| 3) |
All 2D backgrounds do not show in iClone. |
| |
| Props |
| 1) |
Will the linkage be kept in a newly-created merged prop? |
| 2) |
Can the merged props be separated after they're merged? |
| |
| Camera |
| 1) |
When I use lock camera, I can't see character in 3D window. |
| 2) |
Why does Camera track add strange key? |
| 3) |
How do I modify a camera motion or join multiple camera motions
with my own projects? I have tried the motion editor and the
camera timeline in the main interface. |
| 4) |
I am unable to focus the camera on the avatar as the camera
completes a preset motion path. The camera moves along it's
path but the avatar is not centered in the picture. |
| 5) |
When you delete all keys on camera track of timeline, characters
or scene seem disappear in 3D view. |
| 6) |
If I open my iClone 1.0 project in iClone 2, the movement
of camera looks different as being opened in iClone 1.0. |
| 7) |
Why do my camera or lighting position jump to the original
location after I reload the project? |
| 8) |
The mask of the Targa image (32 bits) offsets seriously, what
shall I do? |
| 9) |
No matter how hard I try to change the angle of the camera,
the four frames I added in the MMS export page don't display
the corresponding views I want. |
| |
| SFX |
| 1) |
I can not see the particle effect after it is linked to other
objects. |
| 2) |
The position of the particle does not seem to be correct after
I link it to other objects. |
| |
| 3D tool application |
| 1) |
Can iClone do the two-side effect? |
| |
| Hot Key |
| 1) |
Is there any Hot Key that we can use in iClone? |
| 2) |
Hotkey does not work? (Timeline or File Manager) |
| |
| 3DXchange |
| |
| Others |
| 1) |
Should the size of the child node be adjusted before or after
the node links to the parent? |
| 2) |
What shall I do when I add more characters or props but a
warning message pops up? |
| 3) |
Why can't I get correct TGA with alpha? |
| 4) |
When I apply a project with music, I can't hear audio from
iClone. |
| 5) |
When I merge some props and launch diffuse, only one image
is loaded in image editing software. |
| 6) |
May I know what the Y axle means in iClone? Depth or height? |
| 7) |
When I use USB microphone to record voice, iClone crashes. |
| 8) |
There is a little white square in 3D window. |
| 9) |
My reflection effect is not obvious in iClone? |
| 10) |
How do I clip/fade the music? How do I clip/fade out the music
after the last frame has played when I want the animation length
to be based on the number of frames? |
| 11) |
iClone doesn't refresh the screen properly when I change things. |
| 12) |
When I launch the image editing software to edit the Diffuse
texture, the image opened is of gray scale mode. How can that
be? Shouldn't it be RGB image for diffuse texture? |
| 13) |
How to make the Clone Cloth when the size of the opacity map
is a square? |
| 1) |
What is the length for an iClone project? |
| 2) |
I can't export video file in WMV format. |
| 3) |
The mpeg 4 music files exported for mobile products seem
to play faster when I play it on the PC. |
| 4) |
My gif file will flicker in the image browser software. |
| 5) |
iClone stops me from rendering a big file, but I have
enough disk space. |
| 6) |
How can I get better quality results with mobile 3gp or
Mpeg output? |
| 7) |
If I select MMS export, I lose the image I selected when switching
size. |
| 8) |
Why can't I key in custom sizes in RM and MPEG-4 for PC export? |
| 9) |
There is an obvious difference between export and estimated
file size? |
| 10) |
When I use gif with transparency on, there are some light
gray spots around the image. |
| 11) |
iClone renders wrong area. |
| 12) |
The exported WMV files don't playback correctly. |
| 13) |
My media player crashes when I play back the AVI files exported
by iClone. What shall I do? |
| 14) |
Rendering video takes a very long period of time. |
