We strive to provide you with the most complete
and up-to-date product information. The following are the frequently
asked questions from our users to technical support staff.
If you can not find the answer you are looking for, please complete
the customer
support form for product related questions or
email us at the following address esales@reallusion.com
for online sales related questions.
Note: To help us solve your problem quickly, please state your question
as specific as possible.
| 1) |
Why can't I download the program? |
| 2) |
Why does this error message (see below) always pop up during
the installation process?
---------------------------------------------------------------------------------------------------
Online Verification Failed!
Setup is unable to retrieve the information from internet to
validate your serial number.
The problem may occur due to the internet connection failure,
DNS recognition problem, or the firewall blocking.
If you do have internet access, please retry installation on
a later time.
Setup will be terminated.
--------------------------------------------------------------------------------------------------- |
| 3) |
Why does the download stop with a "time out" message? |
| 4) |
Why does the installation take a long time? |
| 5) |
Why can't I start iClone after I have installed it? |
| 6) |
I have DirectX 9.0c / DirectX 10 on my computer, but iClone3 cannot launch, instead giving me the message "This application has failed to start because d3dx9_3x.dll was not found". |
| 7) |
Will all of my custom data be removed when I re-install iClone? |
| 8) |
After I download the texture pack and install it, where can I find these newly added texture images in my PC? |
| 9) |
I can run iClone smoothly at first but it can't launch after some days. |
| 10) |
Why my iClone EX keep getting "Serial number is invalid" error, when I had applied the patches? |
| Preference Setting |
| 1) |
How do I set the Temp file? |
| 2) |
How can I hide the grid on the floor? |
| 3) |
How do I launch additional editor to work with iClone? |
| |
| Version Compatibility |
| 1) |
iClone3.1 content compatibility with previous versions of iClone3. |
| 2) |
Can I load iClone 1.x or 2.x project ? |
| 3) |
Can iClone suppot CrazyTalk5 ? |
| 4) |
Can I use iClone3, but keep iClone2 ? |
| 5) |
Can 3D Scene from iClone 2.5 follow Terrain? |
| 6) |
How to remove trees from the iClone2.5 3D scene? |
| 7) |
Only G3 Characters can receive jaw bone animation from CT5? |
| 8) |
How do I merge or use iClone2.5 and iClone3's Template? |
| |
| Project |
| 1) |
May I change the default project to my custom project? |
| |
|
| Operating |
| 1) |
Object/effect render availability under Pixel Shader and Quick Shader mode |
| 2) |
Why is there no sound when I import .mp3 music files but it's fine with .wav files though? |
| 3) |
How do you resolve a character's legs showing through her dress? |
| 4) |
Why can't I see the effects for animated Reflection Maps? |
| 5) |
How can I add the 'Spring' effect on old G1/G2 characters? |
| 6) |
The flags from the 'Flags and Banners' Props Pack are not moving! |
| 7) |
Using right click to make a character walk sometimes automatically adds Transform or Camera keys. How do I prevent that from happening? |
| 8) |
How do I use Operate Command in iClone3? |
| 9) |
Why does my water change with 2D Background color? |
| 10) |
How do I hide the display of water? |
| 11) |
How can I load my LivePlants 3D Scenes (World Wilderness) successfully in iClone3? |
| 12) |
When I am applying the props, the size becomes huge. Also, when I am attaching to the props, the size becomes huge. |
| 13) |
Somehow, I can’t pick some parts of the object. |
| 14) |
The projects had been created in iClone2.5. When I open them via iClone3, the link position and character size is wrong. Why? |
| 15) |
How do I apply textures to my CloneCloth avatars? |
| |
| Exporting |
| 1) |
How do I export high resolution animation gif files without sharp edges? |
| 2) |
MPEG4 video quality seems not so good, less color saturation
and blackness? |
| |
| CrazyTalk |
| 1) |
I can't launch CrazyTalk from iClone? |
| |
| iClone
3DXchange F.A.Q. |
| |
