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iClone 3DXchange F.A.Q.

We strive to provide you with the most complete and up-to-date product information. The following are the frequently asked questions from our users to technical support staff.

If you can not find the answer you are looking for, please complete the customer support form for product related questions or email us at the following address esales@reallusion.com for online sales related questions.

Note: To help us solve your problem quickly, please state your question as specific as possible.

 

General

1) Comparable Chart between iClone and 3DXchange.

 

2) How can I see the opacity result in a 2D image?

Please switch to the pixel shadow mode.

 

3) I find there are more models shown when an skp file is opened in 3DXchange than in SketchUp, it seems that they are hidden in SketchUp.

Show layers in SketchUp then you can see these hidden objects.

 

4) The result is incorrect as I load a huge model (over 100,000 faces), what shall I do?

Please set the scale to 1 for a huge object and you can see the right result.


5) When I load a very big object, the bounding box disappears. What shall I do?

Please set the scale to 1 for a huge object, then you can see the bounding box.