FaceFilter Photo Editor
 
Reallusion 3D animation software
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FaceFilter FAQ

We strive to provide you with the most complete and upto date product information. These pages are created from the users questions our technical support staff are most commonly asked.

If you can not find the answer you are looking for, please complete the customer support form or email us at the following address support@reallusion.com.
Note: To help us solve your problem quickly please be as specific as possible.

Downloading & Installation
1) During installation I am asked for a product serial number, I don't have one !

2) During installation "error: RPC.STUB incompatible, install will now terminate"
3) Do I need to download again after purchasing ?

General
4) What resolution does FaceFilter and FaceFilter Studio support ?
5) Fitting the facial mask is hard as my image is small. How can I make it easier ?
6) When applying an expression, the changes seem incorrect ?
7) Can I apply multiple expressions to the same image ?
8) Why do previous manual adjustments disappear when adding a new expression ?
9) Can I Undo to the status before applying Keep Result ?
10) What is the difference between trial and full version?

FaceFilter Studio only
11) Why is the result of auto fitting the facial mask incorrect?
12) What should I do if my face is blurred after using the Smooth Skin Filter?
13) Why do I not see any changes when I apply any skin filters?
14) How can I reduce the shadow or gloss area on my face?


During installation I am asked for a product serial number, I don't have one
You do not require a product serial number to run the trial version of our software. When installing any Reallusion products if you enter the words 'trial version' as the serial number the software will install with some features restricted. If you wish to purchase, visit our online store at: http://www.reallusion.com/purchase.asp

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During installation "error: RPC.STUB incompatible, install will now terminate"
This appears to be a common problem caused by Microsoft releasing a new dll that is not compatible with Win98. Some developers have made an installer which includes this dll, thereby destroying your system. Here is a fix:

Download: http://download.microsoft.com/download/msninvestor/Patch/1.0/WIN98/EN-US/mcrepair.EXE

Then run it, and when it prompts you to overwrite newer files, make sure you click YES for each file (not "No" or "No to all"). This will replace all of the 3.50 DLLs from XP with older versions compatible with Windows 98 (2.40.4515).

This patch works for Win98 users.

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What resolution does FaceFilter support?
FaceFilter supports image resolution up to 3 Mega-pixel. Any image exceeding 3 Mega-pixels will be resized to 3 Mega-pixels.
FaceFilter Studio supports image resolution up to 12 Mega-pixel. Any image exceeding 12 Mega-pixels will be resized to 12 Mega-pixels.

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Fitting the facial mask is hard as my image is small. How can I make it easier?
In step 1 use the bounding tool to highlight just the face region. In subsequent steps the selected region will resize to fit the window. This will make applying the facial mask easier as well as providing better results.

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When applying an expression, the changes seem incorrect?
A poorly or incorrectly fitted mask will not give the best results:

  • Ensure that the face region selected with the bounding tool is straight, rotate if required.
  • Ensure that each of the nodes on the facial mask are applied accurately.

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Can I apply multiple expressions to the same image?
Yes. Using the Keep Results button, changes to an image can be applied to the original image allowing you to add another expression.

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Why do previous manual adjustments disappear when adding a new expression?
When you select any new expression from the expression gallery, your previous expression or adjustment will be overwritten by new selected expression. If you wish to add a new expression on your previously edited face image, click on Keep Result button before you click on a new expression template. All changes to the image will then be retained and accumulated on the image.

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Can I Undo to the status before applying Keep Result?
No. After applying Keep Results, all previous adjustments and selected expressions will be applied to the original image and cannot be undone.

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What is the difference between trial and full version?

FaceFilter standard edition
FaceFilter Studio edition
Trial
Full
Trial
Full
Time limit
7 days
No
15 days
No
Image size limit
640*480
3M pixel
1280*960
12M pixel
Trial watermark
Yes
No
Yes
No

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Why is the result of auto fitting the facial mask incorrect?
The automatic fitting of the facial mask may be incorrect if, after cropping, the face is turned to the side or is not completely straight. Press the Refit Facial Mask button and use the Manual fitting function to manually fit the 4 facial feature points.

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What should I do if my face is blurred after using the Smooth Skin Filter?
Use the Restore tool to restore the image to its previous state. Drag the mouse over the facial areas such as eyebrows, eyes, mouth, or the nose edge to remove the blurring as required.

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Why do I not see any changes when I apply any skin filters?
Edit Facial Mask before you apply any skin filters. Make sure the facial mask has well covered the selected facial area where the skin filter will be applied. Specific gloss areas such as, cheeks, forehead, or nose may require increasing the mask opacity for better result. You can increase the mask region by manually editing the facial mask.
You can also remove the regions such as hair, mouth, or eyes that you don't want to be affected by the skin filters.

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How can I reduce the shadow or gloss area on my face?
FaceFilter Studio provides a convenient tool to reduce the excessive shadows gloss or shadows in the image caused by incorrect lighting. To reduce shadows or glossy areas, use the Edit Facial Mask before you apply any skin filters. Make sure the facial mask has well covered the shadows or gloss areas where the skin filter will be applied. You can increase the mask opacity for the shadows or gloss areas by manually editing the facial mask.
Use the color palette under Fill Color to select a color to replace the glossy or shadowy areas in the image. You can use the eyedropper to sample a color in the image and use it as the filter color. To remove glossy areas, select a darker skin color. To remove shadows or dark areas on the face, select a bright skin color.

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FaceFilter Studio
Edition
$59.95 USD

Review
"This program is great for professional photo labs and home users alike."
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"Help your portrait subjects look their best with FaceFilter Studio software from Reallusion."
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Testimonial
From FaceFilter users
"I have just purchased FaceFilter Studio and I think it is an incredible programme - thanks!"
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