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Download & Installation | Uninstall the Program | Software Usage
 

We strive to provide you with the most complete and up-to-date product information. The followings are the frequently asked questions from our users to technical support staff.

If you cannot find the answer you are looking for, please complete the customer support form, and we will handle your inquiries as soon as possible.
Note: To help us solve your problem quickly, please state your question as specific as possible.
 
 
Software Usage
  1) I have checked off "Do not allow this program to use Skype" in Skype Message Box and cannot use CrazyTalk for Skype.
  2) I have no video on the screen after running CrazyTalk for Skype.
  3) I have got sound feedback.
  4) I have adjusted the mixer setting but the changes are not being reflected immediately on my side.
  5) I purchased an avatar from the content store. Where will my content located after installation?
  6) What is the best setting for Desktop Sharing?
  7) How to share a great number of photos with a slideshow?
  8) Sometimes while using CrazyTalk for Skype for videoconferencing, my partner can't catch the video window. What may be the cause and what is the solution?
 

1) I have checked off "Do not allow this program to use Skype" in Skype Message Box and cannot use CrazyTalk for Skype.

If the program shows the message when you launch CrazyTalk for Skype:

This means you have selected "Do not allow this program to use Skype"  when you launch CrazyTalk for Skype. Thus CrazyTalk for Skype and Skype are not linked and the program will close.

To reset it, please follow the steps below:

1. In the Menu Bar of Skype, Click Tools > Options.

2. In the popup dialog, click " Advanced " on the left and select "Updates".

3. Click "Manage other program's access to Skype".

4. Choose "CT4Skype.exe". Click "Change".

5. In Skype Message Box, choose "Allow this program to use Skype". Then click OK.

6. Press "Save".

7. Open CrazyTalk for Skype program.


2) I have no video on the screen after running CrazyTalk for Skype.

You can check the following aspects:
Check whether your Skype version is 3.0. The video function is only available with Skype 3.0 or above.
Check whether the Operating System is Windows XP. Skype video function is for Windows XP only.
From the Skype Menu Bar, click Tools > Options. In the popup dialog, click Video and make sure "Enable Skype Video" is checked.
In the same location, check "Start my video automatically when I'm in a call".




3) I have got sound feedback.

This usually happens when your microphone is positioned too closely to the speaker. You can avoid this by clicking off the microphone when audio is playing. To do so, double-click on "Volume Control" button at the lower right corner of your monitor screen. Click Options > Properties in the popup window. In "Show the Following Volume Controls", unclick "Microphone".

4) I have adjusted the mixer setting but the changes are not being reflected immediately on my side.

The sound from your microphone does not transfer to your speaker; Therefore, the mixer setting will not be reflected on your side. However, the adjustment will definitely take effect on the other side of the conversation.



5) I purchased an avatar from the Content Store. Where will my avatar be located after installation?

After installation, the content you have bought will automatically be settled in the folder:

C:\Documents and Settings\(Your Login ID)\Application Data\Reallusion\CT4Skype\(Your Skype ID)\MyAvatar

 

If you add the avatar to "My Favorite", it will have a copy in the folder:

C:\Documents and Settings\(Your Login ID)\Application Data\Reallusion\CT4Skype\(Your Skype ID)\FavorCTM

 

Further, if you are adding emotions, the data will be located in:

C:\Documents and Settings\(Your Login ID)\Application Data\Reallusion\CT4Skype\(Your Skype ID)\MyEmotion

 

If you add the emotion to "My Favorite", there will be a copy in the folder:

C:\Documents and Settings\(Your Login ID)\Application Data\Reallusion\CT4Skype\(Your Skype ID)\FavorCTS

6) What is the best setting for Desktop Sharing?

According to the real-time video base sharing, your internet bandwidth and computer CPU resource are necessary to be taken into account. We strongly recommend you to check the "Auto" checkbox, and the resolution and frame rate will be set automatically on account of the size you share.

The default settings are:

Media Size Frame Rate
Photo 800 x 600 1
Video 320 x 240 15
Desktop Based on user’s captured area; Best 1:1 match

If you have better CPU loading and more bandwidth, you can increase the frame rate by clicking the "Frame Rate" setting button to increase frame rate value, the same to the Resolution setting.



7) How to share a great number of photos with a slideshow?

Firstly you have to set up your preference in the settings , click the Media tab, and you can set up the delay time per slide. After that, select the photos you want to share with your friends by clicking "select files" button and choose the images files. Remember to click the "Loop" button and then simply press "Play" button to start your slideshow. You can press "Stop" to pause on a single image, and press "Play" to continue.

8) Sometimes while using CrazyTalk for Skype for videoconferencing, my partner cannot catch the video window. What may be the cause and what is the solution?


This is due to the resolution of the shared video that has been modified by you. We recommend the receptor to stop and restart the video, and the full screen mode should be disabled. The problem should be solved while reopening the video window.


 
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