| 2)
Why does this error message (see below) always
pop up during installation process?
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Online Verification Failed!
Setup is unable to retrieve the information from
internet to validate your serial number.
The problem may occur due to the internet connection
failure, DNS recognition problem, or the firewall
blocking.
If you do have internet access, please retry installation
on a later time.
Setup will be terminated.
---------------------------------------------------------------------------------------------------
When this message appears, it generally indicates
that the installer cannot connect to our server
to perform activation process.
This situation may be caused by
any of the following reasons:
1) Your computer did not connect to the internet.
Please connect your computer to the internet during
installation.
2) Due to internet traffic jam, the connection
between your computer and our server may not be
established at that particular time.
The situation is similar to when
you use IE to browse a web page, IE shows "Server
Not Found" or "Page Not Found".
You can then simply click the refresh button on
IE's toolbar, and the page appears. In our case,
please try installation again at a later time.
3) A hardware or software firewall in your computer
system has blocked our installer from accessing
the internet. Please temporarily turn off your
firewall during the installation.
Some models of Access Point (AP)
have a build-in firewall. Please refer to the
manual of your Access Point to temporarily turn
off the firewall.
4) If your computer is connected to the internet
and you have turned off your firewall, this message
still pops up every time you try to install our
product, please contact Reallusion customer
service for further assistance.
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