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Frequently Asked Questions

Welcome to CrazyTalk6 FAQ where you can find all the frequently asked questions about products and technical issues. If you cannot find the answer, please complete the Customer Support Form for product related questions, or email us esales@reallusion.com for online sales related questions.

Download & Installation

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Download & Installation

1) Why can't I download the program?

For any download issue, we suggest you set your internet security settings to the default "medium" and try again. If you have any firewall or antivirus installed in your system, please turn it off temporarily until the program is downloaded and installed.

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2) Why does this error message (see below) always pop up during installation process?

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Online Verification Failed!
Setup is unable to retrieve the information from internet to validate your serial number.
The problem may occur due to the internet connection failure, DNS recognition problem, or the firewall blocking.
If you do have internet access, please retry installation on a later time.
Setup will be terminated.
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When this message appears, it generally indicates that the installer cannot connect to our server to perform activation process.

This situation may be caused by any of the following reasons:

1) Your computer did not connect to the internet. Please connect your computer to the internet during installation.
2) Due to internet traffic jam, the connection between your computer and our server may not be established at that particular time.

The situation is similar to when you use IE to browse a web page, IE shows "Server Not Found" or "Page Not Found". You can simply click the Refresh button on IE's toolbar, and the page appears. In our case, please try installation again at a later time.

3) A hardware or software firewall in your computer system has blocked our installer from accessing the internet. Please temporarily turn off your firewall during the installation.

Some models of Access Point (AP) have a build-in firewall. Please refer to the manual of your Access Point to temporarily turn off the firewall.

4) If your computer is connected to the internet, you have turned off your firewall, and this message still pops up every time you try to install our product, please contact Customer Support for further assistance.

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3) I have DirectX 9.0c / DirectX 10 on my computer, but CrazyTalk6 cannot launch, instead giving me the message "This application has failed to start because d3dx9_3x.dll was not found".

Despite having DirectX 9.0c / DirectX 10 installed on your PC already, you might get the following error:
"This application has failed to start because d3dx9_3x.dll was not found."

Cause:
Microsoft often updates the DirectX 9.0c release without changing the version number. Your DirectX installation lacks d3dx9_3x.dll to run CrazyTalk6.

Note:
Even if you are running Windows Vista with DirectX 10, you will still need to install DirectX 9.0c to run CrazyTalk6. You don't need to worry though since both DirectX 9 and 10 are part of Windows Vista by default.

Solution:
Method 1: Download the "'DirectX End-User Runtime Web Installer" and install it:
http://file.reallusion.com/cs/dxwebsetup.exe (208k)

Method 2: Download the "DirectX End-User Runtimes (November 2008)" from the following link:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=886acb56-c91a-4a8e-8bb8-9f20f1244a8e

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