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CrazyTalk5 Frequently Asked Questions


Welcome to CrazyTalk5 FAQ where you can find all the frequently asked questions about products and technical issues. If you cannot find the answer, please complete the Customer Support Form for product related questions, or email us esales@reallusion.com for online sales related questions.

Download & Installation

Why can't I download the program?
Why does this error message (see below) always pop up during installation process?
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Online Verification Failed!
Setup is unable to retrieve the information from internet to validate your serial number.
The problem may occur due to the internet connection failure, DNS recognition problem, or the firewall blocking.
If you do have internet access, please retry installation on a later time.
Setup will be terminated.

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Download & Installation

1) Why can't I download the program?

For any download issue, we suggest you set your internet security settings to the default "medium" and try again. If you have any firewall or antivirus installed in your system, please turn it off temporarily until the program is downloaded and installed.

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2) Why does this error message (see below) always pop up during installation process?
---------------------------------------------------------------------------------------------------
Online Verification Failed!
Setup is unable to retrieve the information from internet to validate your serial number.
The problem may occur due to the internet connection failure, DNS recognition problem, or the firewall blocking.
If you do have internet access, please retry installation on a later time.
Setup will be terminated.
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When this message appears, it generally indicates that the installer cannot connect to our server to perform activation process.

This situation may be caused by any of the following reasons:

1) Your computer did not connect to the internet. Please connect your computer to the internet during installation.

2) Due to internet traffic jam, the connection between your computer and our server may not be established at that particular time.

The situation is similar to when you use IE to browse a web page, IE shows "Server Not Found" or "Page Not Found". You can simply click the Refresh button on IE's toolbar, and the page appears. In our case, please try installation again at a later time.

3) A hardware or software firewall in your computer system has blocked our installer from accessing the internet. Please temporarily turn off your firewall during the installation.

Some models of Access Point (AP) have a build-in firewall. Please refer to the manual of your Access Point to temporarily turn off the firewall.

4) If your computer is connected to the internet, you have turned off your firewall, and this message still pops up every time you try to install our product, please contact Customer Support for further assistance.

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<font color="#CCCCCC" face="Arial, Helvetica, sans-serif" size="2"> <p><CrazyTalk is an innovative and easy-to-use software tool for creating animated talking messages from any still digital image or digital photo. Images are brought to life by morphing and appearing to lip-synch with recordings of your own voice, imported audio files or text messages. Messages can be sent as animated greetings cards, instant talking messages, sent as talking email or as an interactive web assitant or virtual host></p> <a class="link_ct" href="http://www.reallusion.com/crazytalk/ct_gallery.asp"><View our Talking Image Gallery></a> <a class="link_ct" href="http://www.reallusion.com/crazytalk/download.asp"><Download free trial of CrazyTalk Home Edition or CrazyTalk Web Edition></a><br> <a class="link_ct" href="http://www.reallusion.com/crazytalk/ct_features.asp"><View the CrazyTalk features which help to make your images talk by morphing and lip-syncing></a><br> <a class="link_ct" href="http://www.reallusion.com/crazytalk/ct_showcase.asp"><View the CrazyTalk Showcase which shows examples of how CrazyTalk can be used as an interactive host on your web site></a> <p><CrazyTalk Web Edition has all the features of the Home Edition with the addition of being able to create interactive talking content for your web site. Talking messages can be exported using .wmv & .rm streaming media formats which can be directly published on your website or imported into tools like FlashMX. For truly interactive content the ActiveX web player can be controlled by JavaScript giving you the ability to react to user driven events.> </p> </font>