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iClone 3DXchange F.A.Q.

We strive to provide you with the most complete and up-to-date product information. The following are the frequently asked questions from our users to technical support staff.

If you can not find the answer you are looking for, please complete the customer support form for product related questions or email us at the following address esales@reallusion.com for online sales related questions.

Note: To help us solve your problem quickly, please state your question as specific as possible.

 

General

1) Comparable Chart between iClone and 3DXchange.

iClone Version

3DXchange Version

iClone3.0 v2.0

iclone2.5

v2.0
iClone2.1 v1.0
iClone2.1 SE v1.0
iClone2.1 Edu v1.0
iClone2.0 v1.0
iClone2.0 v1.0
No iClone v1.0
  • Please export all files into iClone3 as Props, because the 3D Scene in iClone3 has new format definition which include terrain and sky. If you wish to convert props into terrain, simply use right-click menu to add it to terrain.
  • 3DXchange can only accept “VNS, 3Ds, OBJ and SKP” file. The props in iClone3 are in new “iProp” file type which is not supported in 3DXchange2 at this stage.


2) How can I see the opacity result in a 2D image?

Please switch to the pixel shadow mode.

 

3) I find there are more models shown when an skp file is opened in 3DXchange than in SketchUp, it seems that they are hidden in SketchUp.

Show layers in SketchUp then you can see these hidden objects.

 

4) The result is incorrect as I load a huge model (over 100,000 faces), what shall I do?

Please choose 3D models with reasonable polygon count which are suitable for real-time 3D rendering, normally it should be under 100K polygons.


5) When I load a very big object, the bounding box disappears. What shall I do?

Please set the scale to 1 for a huge object, then you can see the bounding box.