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Support

Submit a Question

At Reallusion, we continuously revise and update our FAQ section in order to help you learn more about our products, how to use them, and how to troubleshoot simple issues. Checking the FAQ section first may help you find easy solutions in a short time.

For general questions relating to orders, member or product registration, software installation, product features or use of Reallusion products and related issues, please contact our Reallusion Support Team via the Online Support Form.

You will need to log into your member (or create a member account if you don't have one yet) account in order to submit a support ticket. Upon submitting your question, you will receive a confirmation email with a tracking id, and later a notice when we have answered your question.

Due to SPAM filter issues, we would like to advise you to add "reallusion.com" to your email white list in order to avoid any important emails from being redirected into your SPAM folder.

If you have a member activation issue, then please email us at activate@reallusion.com for further assistance.

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General FAQs


Download Software Installation & Activation Membership & Product Registration Why can't I download the program? Why does the download stop with a "time out" message? How can I re-download the program if I have lost the installer? My serial number cannot be verified when installing. Why does this error message (see below) always pop up during installation process? Why did the serial number expire? I want to remove the program, but the system keeps saying it is running. I always get the error message ".exe is not a valid Win32 application" and thus I cannot install the program. Why do I get "license is exceeded the installed number" messages when I install CrazyTalk Animator on my computer? How to do I deactivate my product? I have created a member account, but I can't login. How to become a Premium member? How to download the bonus packs? Why can't I register the content pack which without the serial number? How to register my iClone/ CrazyTalk Messenger/ FaceFilter SE version? How to find my register product? Why does my order history only show the data which order after Aug. 2008?

Purchase FAQs

Thank you for shopping at Reallusion Store. We hope you enjoy your shopping experience at Reallusion Store. You may purchase Reallusion's products directly from Reallusion Online Store or from our authorized distributors worldwide. For any volume licensing enquiries, please visit our partner page for more information.

Your privacy is important to us. We provide a secure order service so you can feel comfortable entering your confidential information. We will not share your personal information with any outside company. Read our privacy policy here.
Your feedback is important to us, so please do feel free to submit any suggestions or comments to Contact US.

How can I make the purchase from Reallusion online store?

Who is element 5?

You may simply add the products you wish to purchase from Reallusion online store. Our online fulfillment service is provided by element 5 (acquired by Digital River), a world leader in global e-commerce. All transaction related questions or services, please contact element 5 directly for prompt support. For any product or upgrade related issues, please contact Reallusion support team.

element 5 was founded in 1998 with a vision to use the Internet as a global sales channel for software products. The experience the team has gained in online software sales since then has strongly influenced the company's development of new e-business solutions. In 2004 element 5 was acquired by world leader in global e-commerce, Digital River, Inc. (NASDAQ: DRIV), and became a wholly-owned subsidiary. Since then the company element 5 has changed its name to Digital River. element 5 is now a technology platform solution for software and digital products of Digital River and a registered trademark of Digital River GmbH.


Order &Upgrade Payment & Delivery My account Data protection and data security Customer service Policies & Statements How can I order? Can I enter different billing and delivery addresses? What will happen after I place my order? How can I redeem a coupon? Can I use my free e-mail address? How can I obtain a written quote? How can I place a purchase order? What is the language selection in my shopping cart? Where to find my Upgrade and Member Special discount? What payment options are available? What currencies do you accept? How will I receive my invoice? How can I cancel my order? What is this charge on my credit card /debit card statement? Why has my credit card been rejected? When will I receive my product? How do I know the shipping cost? Why do I need to have a member account to purchase? How secure is the order process? I interrupted my online order - has my data been saved? Technical Support ?Store Purchase Technical Support ?Product Related Return Policy Product EULA Privacy Policy

Product FAQs

Select a product to find the answers related to its differentiated features, technical terms and scenario to use. (e.g., How can I make image talk? How do I make custom script and model file?)

	iClone FAQs
	iClone5 iClone4 iClone3 iClone2 3DXChange

	CrazyTalk FAQs
	CrazyTalk Animator CrazyTalk6 CrazyTalk5 CrazyTalk4

	WidgetCast FAQs
	WidgetCast popVideo Converter

	FaceFilter FAQs
	FAQs

Other Products FAQs	WidgetMe Effect3D Studio	CrazyTalk for Skype PresentPack	TalkingSlide

Learning Center

Product Training Resource

To improve the use of the features and make you have fun with our products, these tutorials or tips take you step-by-step throughout the whole procedure making it easy for you follow and understand.

iClone Training Center

iClone Manual Download

iClone Online Help

CrazyTalk Animator Training Center

CrazyTalk Animator Manual Download

CrazyTalk Animator Online Help

Developer Training

The Reallusion Developer Center open to all artists and developers who are interested in creating custom content for Reallusion software. Join the Reallusion CCD and get instant access to our developer tutorials, 3DS Max plug-ins and etc. Above all, subscription to Developer Newsletter to learn more skills is a must!

Forum how-to discussion

This is the learning section of the Reallusion User-to-User Web Board forums. Here you'll find user-generated tutorials and how-to discussion for Reallusion software.