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We continually revise and update this section to help you learn how to use your products and troubleshoot issues. Check here for answers to the most commonly asked customer and technical support questions.

General FAQs
Purchase FAQs


Thank you for shopping at Reallusion Store. We hope you enjoy your shopping experience at Reallusion Store. You may purchase Reallusion's products directly from Reallusion Online Store or from our authorized distributors worldwide. For any volume licensing enquiries, please visit our partner page for more information.

Your privacy is important to us. We provide a secure order service so you can feel comfortable entering your confidential information. We will not share your personal information with any outside company. Read our privacy policy here.
Your feedback is important to us, so please do feel free to submit any suggestions or comments to Contact US.

How can I make the purchase from Reallusion online store?
Who is element 5?

You may simply add the products you wish to purchase from Reallusion online store. Our online fulfillment service is provided by element 5 (acquired by Digital River), a world leader in global e-commerce. All transaction related questions or services, please contact element 5 directly for prompt support. For any product or upgrade related issues, please contact Reallusion support team.

 

element 5 was founded in 1998 with a vision to use the Internet as a global sales channel for software products. The experience the team has gained in online software sales since then has strongly influenced the company's development of new e-business solutions. In 2004 element 5 was acquired by world leader in global e-commerce, Digital River, Inc. (NASDAQ: DRIV), and became a wholly-owned subsidiary. Since then the company element 5 has changed its name to Digital River. element 5 is now a technology platform solution for software and digital products of Digital River and a registered trademark of Digital River GmbH.

Product FAQs
Select a product to find the answers related to its differentiated features, technical terms and scenario to use. (e.g., How can I make image talk? How do I make custom script and model file?)

iClone FAQs

iClone4
iClone3
iClone2
3DXChange
 

CrazyTalk FAQs

CrazyTalk6
CrazyTalk5
CrazyTalk4

WidgetCast FAQs

WidgetCast
popVideo Converter
 

FaceFilter FAQs

FAQs

Other Products FAQs WidgetMe
Effect3D Studio
CrazyTalk for Skype
PresentPack
TalkingSlide
 
Submit a Question
Contact our Support Team with this support form for general questions relating to orders, member or product registration, software installation, product features or use of Reallusion products and related issues.
Learning Center
Product Training Resource

To improve the use of the features and make you have fun with our products, these tutorials or tips take you step-by-step throughout the whole procedure making it easy for you follow and understand.

iClone Training Center
iClone Manual Download
iClone Online Help
CrazyTalk Training Center
CrazyTalk Manual Download
CrazyTalk Online Help
Developer Training
The Reallusion Developer Center open to all artists and developers who are interested in creating custom content for Reallusion software. Join the Reallusion CCD and get instant access to our developer tutorials, 3D plug-ins and etc. Above all, subscription to CCD Newsletter to learn more skills is a must!

Forum how-to discussion

This is the learning section of the Reallusion User-to-User Web Board forums. Here you'll find user-generated tutorials and how-to discussion for Reallusion software.
Still can't find a solution? Get answer from here!
 
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